If Stars Were Made To Worship

~To ensure your beautiful sublimated mugs stay vibrant and last for years, follow these simple care instructions:

Washing Instructions:

• Hand Wash Recommended: Although many sublimated mugs are dishwasher safe, hand washing is recommended to preserve the vibrant colors and intricate designs.
• Use Mild Detergent: Avoid harsh or abrasive cleaners. A mild detergent and a soft sponge or cloth are best.
• Avoid Scrubbing: Gently clean the surface of the mug. Avoid scrubbing with abrasive materials that could damage the design.
• Rinse Thoroughly: Ensure all soap residue is thoroughly rinsed off to prevent any buildup.

Drying Instructions:

• Air Dry: Let the mug air dry or use a soft towel to dry it. Avoid using abrasive towels that might scratch the design.
• Avoid Direct Sunlight: When air drying, avoid placing the mug in direct sunlight for extended periods, as this can cause colors to fade over time.

Microwave Use:

• Microwave Safe: Most sublimated mugs are microwave safe. However, prolonged exposure to high heat can sometimes affect the vibrancy of the colors. Use with caution.

Storage Instructions:

• Avoid Stacking: If you need to stack your mugs, place a soft cloth or paper towel between each mug to prevent scratching.
• Store in a Cool, Dry Place: Keep your mugs in a cabinet or shelf away from direct sunlight to maintain their vibrant appearance.

General Tips:

• Avoid Extreme Temperatures: Sudden temperature changes can cause the mug to crack or the design to fade. Avoid pouring boiling water into a cold mug or placing a hot mug directly into the freezer.
• Handle with Care: Although sublimated mugs are durable, handle them with care to avoid chips or cracks, which can affect both the look and functionality of the mug.

By following these care instructions, you can keep your sublimated mugs looking their best and enjoy their beautiful designs for many years to come. Thank you for choosing Sparrow Design Co.!

We are pleased to offer shipping to all provinces and territories across Canada. Here are the details of our shipping policy:

• Processing Time: Orders are typically processed within 2-3 business days. Custom-made items may require additional time for production.

• Shipping Rates: Shipping rates vary based on the weight and dimensions of your order, as well as the destination. The exact shipping cost will be calculated at checkout.

• Shipping Methods: We use reliable carriers such as Canada Post, UPS, and FedEx to ensure your items arrive safely and on time. Standard and expedited shipping options are available.

• Delivery Times: Standard shipping usually takes 5-7 business days. Expedited shipping options may be available and typically take 2-3 business days. Please note that remote areas may require additional delivery time. Please send us an equiry to discuss expedited shipping options.  

• Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.

• Customs and Duties: Orders shipped within Canada are not subject to customs duties. However, provincial sales tax may apply based on your shipping address.

• Incorrect Addresses: Please ensure your shipping address is correct when placing your order. We are not responsible for items shipped to an incorrect address provided by the customer.

• Contact Us: If you have any questions about your order or our shipping policy, please contact our customer service team at info@sparrowdesign.ca 

We strive to provide the best possible service and ensure your items arrive promptly and in perfect condition. Please note we will not be responsible for any lost, damaged, or delayed packages once your package has been delivered to the carrier. Thank you for shopping with us!

All sales are final. Please note that once your custom-made product enters the production phase, we cannot accept returns or offer refunds. We encourage you to review your order details carefully before finalizing your purchase. Please ensure that all order details are correct before completing your purchase. Thank you for your understanding.